💸 Refund and Return Policy
At Digisoft Packs (Pvt) Ltd., we want you to be satisfied with your purchase. Since we provide digital goods, our refund and return policy is designed specifically for instant digital downloads.
By purchasing from www.digisoftpacks.com, you agree to the terms outlined below.
1. 📦 Delivery of Products
All products are digital and delivered via an instant download PDF link.
Manual email access (if required) is provided within 1–3 hours.
Customers are responsible for entering correct email addresses for delivery.
2. 💰 Refund Eligibility
Refunds are applicable under the following conditions:
Requests must be submitted within 7 days of purchase.
Refunds are only valid if the product has not been downloaded.
If the download link has been accessed, the purchase is non-refundable.
3. 📝 How to Request a Refund
To request a refund:
Contact us via email: digisoftpacks@gmail.com
Provide your order number and reason for the refund request.
Our support team will review your request and respond during business hours.
⚠️ Note: Refund processing may take 3–5 business days depending on PayPal processing times.
4. ❌ Non-Refundable Items
The following items cannot be refunded:
Products that have already been downloaded or accessed.
Any free items, promotions, or bundles purchased with discounts.
Requests made after the 7-day refund window.
5. 🛡️ Our Responsibility
We ensure that all digital products are delivered correctly.
We are not responsible for technical issues on the customer’s device preventing download.
Support is available during business hours to assist with access or delivery problems.
8. 📞 Contact Us
If you have questions regarding this Refund and Return Policy:
📧 Email: digisoftpacks@gmail.com
📞 Phone / WhatsApp: +94742135171
📍 Address: No.46, Main Road, Colombo 7, Sri Lanka. 00700
9. ⚖️ Governing Law
This Disclaimer / Legal Notice shall be governed by and construed in accordance with the laws of Sri Lanka.
Last Update : October 2025